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Returns

Return Policy: 

Returns are possible within 14 days of receipt of the order. The return shipping costs must be borne by the buyer.

Right of withdrawal:

You have the right to cancel the contract within 14 days of receiving the order. There will be no refund in cash or via your chosen payment method. The cost of the returned items will be issued in the form of a gift card. Gift cards can only be redeemed in the shop and are not transferable or exchangeable for cash or other currencies.

Return conditions:

All returned items must be unworn, unwashed and have their original packaging and tags. Shoes must be tried on indoors and free from dirt, scratches and signs of wear. Pierced jewelry, cosmetics, sex toys and other beauty products with broken seals or removed packaging will not be accepted. Any returned merchandise that falls outside of our guidelines will be discarded and the store credit amount will be adjusted accordingly.

We would like to point out that reduced items cannot be returned. Once you purchase the item, it cannot be exchanged or returned. We therefore ask you to carefully check whether it meets your requirements and expectations before purchasing a discounted item. If you have any questions or are unclear, we will be happy to help you.

Processing time:

After your return arrives at our warehouse, it may take up to 4 business days to process.

Gift Cards:

All returns will be issued in the form of gift cards, which will cover the cost of the returned items as well as transportation costs. Once we process your return, we will email you a gift card. If you cannot find your gift card, please check your spam/promotions folder! To use your gift card, enter the gift card code at checkout.

Do you have any questions or problems with an order?

Make an inquiry using our contact form.