TERMS AND CONDITIONS

General Terms and Conditions

1.SCOPE

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.

Consumer is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to either their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2.CONTRACTUAL PARTNERS, CONCLUSION OF CONTRACT, POSSIBILITIES OF CORRECTION

The purchase contract is concluded with the individual company Mustermann.

By listing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after submitting the order, you will receive another confirmation by email.

3.CONTRACT LANGUAGE, CONTRACT TEXT STORAGE

The language(s) available for concluding the contract: German

We save the contract text and send it to you the order data and our general terms and conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.

4.DELIVERY TERMS AND PROCESSING PROCESS

Shipping costs may apply in addition to the stated product prices. Further provisions on possible You can find out about the shipping costs in the offers.

Please note that if you provide an incorrect address or do not collect the package, additional costs may arise. In this case we will charge a fee of 10 CHF/EUR for the additional effort.We will not cover re-delivery costs if incorrect addressing results in the order not being able to be delivered. If the customer misses delivery and re-delivery is no longer possible, the purchase amount will not be refunded.

We only deliver by mail order. Unfortunately, a self collection of the product is not possible.

As soon as the customer places the order, the processing process begins. In principle, the customer has no right to cancel. However, in special cases and at the sole discretion of the Provider, cancellation may be considered. If the order has not been shipped within 30 days (from receipt of payment), we reserve the right to automatically cancel the order.

5. Cancellation policy

Return and exchange policy: We accept returns if you return the items within 14 days of receiving your order. All returns will be issued as gift cards sent to the email address of the original order. Gift cards never expire and can be used for future purchases in our store. Please note that the costs for return shipping must be borne by you as the buyer.We issue gift cards once we receive the dresses from our customers.
Right of withdrawal: Our return conditions are voluntary and are in line with the legal requirements in the EU/Switzerland. If you would like to exercise your right of withdrawal, please contact us within 14 days of receiving your order. Please note that we only issue gift cards for returns and do not issue cash refunds. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.If the consumer specifically requests a refund to the original payment method for the EU market, we will do so. Switzerland is excluded from this regulation. Refund will be made once we receive the dresses from our customers.
Return conditions:

All returned items must be unworn, unwashed and have their original packaging and tags. Shoes must be tried on indoors and free from dirt, scratches and signs of wear. Pierced jewelry, cosmetics, sex toys and other beauty products with broken seals or removed packaging will not be accepted. Any returned merchandise that falls outside of our guidelines will be discarded and the store credit amount will be adjusted accordingly.

We would like to point out that reduced items cannot be returned. Once you purchase the item, it cannot be exchanged or returned. We therefore ask you to carefully check whether it meets your requirements and expectations before purchasing a discounted item. If you have any questions or are unclear, we will be happy to help you.
Redeeming gift cards: Gift cards can only be redeemed in our shop and cannot be exchanged for cash or other currencies. The value of the gift card can be used toward future purchases from our store and is not transferable to other stores or companies.
Disclaimer: We are not liable for any loss or damage arising from the use of Gift Cards, including loss or theft. We assume no responsibility for lost, stolen or damaged Gift Cards.
You can find a sample cancellation form on the page: Cancellation policy

6.PAYMENT

The following payment methods are generally available in our shop:

Credit card
Enter during the ordering process Enter your credit card details. Your card will be charged immediately after you place your order.

SEPA direct debit procedure
By submitting the order, you give us a SEPA direct debit mandate. We will inform you about the date of the account debit at least one banking day in advance (so-called pre-notification). A bank business day is every working day with the exception of Saturdays, federal public holidays and the 24th. And 31. December of each year. The account will be debited before the goods are shipped.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.a r.l et Cie, S.CA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”) in order to pay, you must be registered with PayPal, identify yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information during the ordering process.

Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), you must be registered with Google, have activated the Google Pay function, identify yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.

Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), you must use the “Safari” browser, be registered with Apple, have activated the Apple Pay function, identify yourself with your access data and the payment instructions confirm. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.

7.RETENTION OF TITLE

The goods remain our property until full payment.

8.TRANSPORT DAMAGE

If goods are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to enforce our own claims against the carrier or to be able to claim transport insurance.

9.WARRANTY AND GUARANTEES

Applicability of the statutory liability law for defects

Unless expressly agreed otherwise below, the statutory liability law for defects applies.

Switzerland: Any warranty and defect rights are excluded.

The following restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents

* due to injury to life or body or health
* in the event of intentional or grossly negligent breach of duty as well as fraudulent
* in the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and to their compliance the contractual partner may regularly trust (cardinal obligations)
* within the framework of a guarantee promise, if agreed, or
* as far as the scope of application of the Product Liability Act is open.

Restrictions on consumers

Switzerland: Any warranty and defect rights are excluded.

When consumers purchase used goods, the following applies: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.

Guarantees and customer service

Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop .

10.LIABILITY

We always have unlimited liability for claims due to damage caused by us, our legal representatives or vicarious agents

* in the event of injury of life, body or health,
* in the event of intentional or grossly negligent breach of duty,
* in the event of a guarantee promise, if agreed, or
* as far as the scope of application of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely, (cardinal obligations) due to slight negligence on the part of us, our legal representatives or The liability of vicarious agents is limited to the amount of damage that was foreseeable at the time the contract was concluded and which must typically be expected to occur.
In all other respects, claims for damages are excluded.

11.DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolution (OS), which you can find here [https://ec.europa.eu/consumers/odr/]. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.